Grocery Shopping & Delivery
Shopping for and delivering groceries on a schedule.
Quality Standards
Service Expectations
These are the quality standards our Grocery Shopping & Delivery professionals follow to ensure you get the best service.
Essential Standards
Order accuracy
The delivered order matches the shopping list exactly, with correct items and quantities.
Perishable freshness
Produce, dairy and other perishables delivered are fresh, not near-expiry or bruised.
Honest money handling
Money, change and receipts are handled honestly with no overcharging or unexplained discrepancies.
Substitution communication
When an item is unavailable, the shopper communicates before making a substitution rather than guessing.
Cold-chain handling
Frozen and chilled items are kept cold in transit so nothing arrives spoiled or warm.
On-time delivery
Groceries arrive within the promised delivery window.
Careful bagging
Bags are packed carefully so fragile items like eggs and bread aren't crushed.
Additional Quality Standards
Courteous interaction
The shopper is friendly and easy to reach for quick clarifications during the shop.
Eco-friendly bagging
Reusable or eco-friendly bagging is used where possible.
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