Privacy Policy

Location on Uven is address-based. When you book, you choose an address through address search, and we save that address with its map coordinates. We use it to find providers near the job, to work out distance-related pricing, and to tell the provider where to go.

Uven does not track your device's live location. There is no continuous, real-time or background location tracking in the Uven apps, and we do not build a movement history for any user. If your device asks for location permission, it is to help you find your current address in the address picker — not to follow you.

The exact job address is shared with the provider assigned to that job, so they can carry out the work. Providers who are only considering a job, or quoting on it, see an area-level location — a city or neighbourhood — and not your street address or coordinates.

Messages you send through Uven chat are carried over an encrypted connection, but they are stored on our servers in readable form. Uven chat is not end-to-end encrypted. We say this plainly so you can decide what to send.

Retention: chat messages are kept for 90 days from the date they are sent. After that they are permanently deleted from our systems by an automatic process. This happens whether or not your account is still open, and it cannot be reversed.

Staff access: authorised Uven staff can read message content where there is a legitimate reason to — investigating a dispute, responding to a safety or abuse report, or acting on a legal request. Messages can also be flagged automatically for moderation review. We do not read chat for advertising.

Because messages are deleted after 90 days, keep your own copy of anything you may need later. If a dispute is open, raise it while the messages still exist.

Some Uven features use third-party AI models. When they run, the text you wrote is sent to a model operated by another company, outside Ghana, and the result is returned to us.

Who processes it: Anthropic (the Claude models), and models reached through OpenRouter, which routes requests to providers including Anthropic and Google (the Gemini models). These are cross-border transfers — see section 10.

We send the text needed for the task. We do not send your payment details, your government identification number, or your chat history to these models.

Uven does not store your full card number, your card security code, or your mobile money PIN. Card and mobile money details are collected by our payment processors on their own secure pages.

When you save a payment method for repeat use, the processor gives us a reference that lets us charge that instrument again. We store that reference encrypted. Alongside it we keep only display-safe details — the card brand, the last four digits, and the expiry month and year — so you can tell your saved methods apart.

Money you pay for a booking is held by the platform in escrow and released under the rules set out in our Terms of Service. We keep records of every payment, hold, release, refund and payout, including amounts, timestamps and the booking they relate to. We are required to keep these records even after your account closes — see section 11.

Traffic between your device and our servers is encrypted in transit. Passwords are stored as one-way hashes, so nobody at Uven can read your password. Internal access to personal data is limited to staff who need it for their work.

Encrypted where we store it: your first name, last name, date of birth, and government identification number are encrypted in our database, as are the saved payment references described in section 08.

Not encrypted in our database: your phone number and email address are stored in readable form, because they are how accounts are looked up and kept unique. Chat message content is also stored in readable form (section 05). We tell you this rather than claim blanket encryption we do not have.

Our full Security Policy describes our technical measures, how sessions and devices are handled, and how to report a vulnerability. No system is perfectly secure, and we cannot guarantee absolute security.

Some of the companies we rely on operate outside Ghana, so your personal data is transferred to and processed in other countries. This applies to our cloud hosting and file storage, our push-notification provider, our email and SMS providers, some payment processing, and all of the AI processing described in section 06.

Where we transfer personal data abroad, we do so to deliver the service you asked for and under contracts with those providers that require them to protect the data and to use it only on our instructions.

We keep your account information for as long as your account is open. Chat messages are deleted after 90 days (section 05). Session records expire and are cleared automatically.

Asking for fuller erasure. If you want more than account deletion — for example removal of uploaded files, reviews you wrote, or remaining records that can still be traced to you — email privacy@uven.app from the email address or phone number on the account, and say what you want removed. We will confirm it is you, tell you what we can erase and what we must keep, give the legal reason for anything we keep, and act within the time Act 843 allows. If a booking is in progress, a payment is unsettled, or a dispute is open, we will finish that first.

Your uploads. Photos, videos and documents you upload are stored with our cloud storage provider and served through time-limited links. Uploads may be reviewed before they are shown publicly.

The licence you give us. By uploading content, you confirm you own it or have the right to share it, and you grant Uven a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, resize and display that content in order to operate and promote the Platform. This licence lasts while the content is on the Platform. It ends for future use when you delete the content, except that we may keep copies where they form part of a booking, dispute or transaction record we are required to retain. You keep ownership of everything you upload.

Stock photos. Some images on Uven are licensed stock photography, sourced from services such as Pexels, Unsplash and Pixabay, or from our own image library. Where a provider has not uploaded their own photos, we may attach a stock image to their listing so the listing is not blank. A stock image is not a photograph of that provider's work, and it is not owned by Uven or by the provider. We record the source and licence for each stock image we use. If you want to be sure you are seeing a provider's real work, ask them in chat before booking.

We contact you by push notification, email and SMS. When you create an account, all notification categories are switched on by default — account activity, payments, disputes, social activity, and promotions.

You can turn any category off at any time in the app's notification settings, including promotions. Some messages are part of the service and we will still send them: one-time sign-in codes, payment receipts, booking changes, and security alerts.

This Privacy Policy is governed by the laws of the Republic of Ghana, and in particular the Data Protection Act, 2012 (Act 843).

If you have a complaint about how we handle your data, email privacy@uven.app first, so we can try to put it right. If your complaint concerns a booking, a payment or a provider, use the dispute process in our Terms of Service: raise it with the other party through Uven chat, then submit a formal dispute claim through the Platform for Uven to decide.

You can complain to the Data Protection Commission of Ghana at any time. Any claim that cannot be resolved through those routes is subject to the courts of Ghana.