IT & Network Services (Business)
Business IT setup, networks, servers and managed support.
Quality Standards
Service Expectations
These are the quality standards our IT & Network Services (Business) professionals follow to ensure you get the best service.
Essential Standards
System uptime & reliability
Systems and networks remain stable and operational after setup, with minimal downtime.
Accurate issue resolution
Technician correctly diagnoses issues and resolves them the first time.
Data & network security
Network setup follows data security best practices (firewalls, access controls, backups).
SLA response adherence
Support requests are actioned within the agreed SLA response time.
Clear setup documentation
Network/system configuration is documented clearly for future reference.
Proactive monitoring
Systems are proactively monitored and maintained to catch issues before they cause outages.
Minimal business disruption
Installation and support work is carried out with minimal disruption to business operations.
Additional Quality Standards
Patient client communication
Technician communicates patiently and clearly with non-technical staff.
Cost-effective recommendations
Technician recommends cost-effective equipment or vendors where relevant.
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