Massage & Spa Therapy
Therapeutic and relaxation massage/spa treatments.
Quality Standards
Service Expectations
These are the quality standards our Massage & Spa Therapy professionals follow to ensure you get the best service.
Essential Standards
Hygiene & sanitation
Treatment rooms, tools and linens are properly sanitized between every client.
Trained therapist technique
The therapist is properly trained and applies techniques correctly for the treatment booked.
Professional boundaries & consent
The therapist respects client consent and maintains clear professional boundaries throughout.
Appropriate pressure & technique
Pressure and technique are adjusted to the client's comfort level and stated needs.
Clean private space
The treatment space is clean, private and free of distractions or interruptions.
Product quality
Oils, lotions and products used are good quality and suited to the client's skin.
Session duration accuracy
The session runs for the full duration that was booked and paid for.
Additional Quality Standards
Ambiance quality
Ambiance such as music, lighting and scent enhances the relaxation experience.
Aftercare advice
The therapist gives useful aftercare advice (hydration, stretching, rest).
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