Personal Driver & Chauffeur
Assigned driver on a recurring or one-off basis.
Quality Standards
Service Expectations
These are the quality standards our Personal Driver & Chauffeur professionals follow to ensure you get the best service.
Essential Standards
Verified background check
The driver has passed identity and background verification, giving genuine confidence in who is behind the wheel.
Safe, defensive driving
The driver drives defensively and safely, obeying traffic laws and avoiding risky maneuvers.
Valid license & insurance
The driver holds a valid license and the vehicle carries current insurance.
Vehicle cleanliness
The vehicle interior and exterior are clean and presentable for every trip.
Punctuality
The driver arrives at pickup times as scheduled, including for recurring assignments.
Route knowledge
The driver knows efficient routes and adapts smoothly to traffic or road closures.
Professional discretion
The driver maintains professional discretion about the customer's conversations, destinations and schedule.
Additional Quality Standards
Courteous communication
The driver is courteous and communicates clearly about delays or route changes.
In-car amenities
Small in-car comforts like water or a phone charger are available.
