Virtual Assistant & Admin Support
Remote admin, scheduling and back-office support.
Quality Standards
Service Expectations
These are the quality standards our Virtual Assistant & Admin Support professionals follow to ensure you get the best service.
Essential Standards
Task accuracy & completeness
Assigned tasks are completed accurately and in full, with no missed items.
Confidentiality of information
Sensitive business, calendar and personal information is kept strictly confidential.
Reliable availability
Assistant is reliably available during the agreed working hours.
Meets recurring deadlines
Recurring tasks (scheduling, email, reports) are completed on time every cycle.
Clear status updates
Assistant gives clear, regular status updates on tasks in progress.
Attention to detail
Scheduling and admin work is handled with careful attention to detail.
Proactive problem-solving
Assistant solves minor problems independently without needing constant direction.
Additional Quality Standards
Tool familiarity
Assistant is quick to learn and comfortable with the client's existing tools/software.
Professional tone
Assistant maintains a friendly, professional tone in all communication.
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