1. Introduction

Welcome to Uven! This Privacy Policy explains how Uven Tech Ltd ("Uven," "we," "us," or "our") collects, uses, shares, and protects your personal information when you use our platform, including our website (www.uven.app, www.uven.tech) and mobile applications (collectively, the "Platform").

Your privacy is critically important to us. By accessing or using our Platform, you agree to the collection and use of information in accordance with this policy. This Privacy Policy is incorporated into our Terms of Use.

2. Information We Collect

We collect information to provide and improve our services. The types of personal data we collect can be described in three main categories:

A. Information You Provide to Us Directly

• Account Information: When you register for a Uven account (as a Client or Provider), we collect your name, email address, phone number, and a password.
• Profile Information: You may choose to add more information to your profile, such as a profile picture, a short bio, and your physical address or service area.
• Provider Verification Information: To ensure trust and safety on our Platform, Providers are required to provide additional information for verification and background checks.
• Payment and Payout Information: We collect payment information to process transactions securely.
• Communications: We collect the information you provide when you communicate with other users through our chat system.

B. Information We Collect Automatically

• Location Information (GPS): When you use our mobile app, we may collect your precise geolocation data.
• Usage Data: We collect information about your interactions with the Platform.
• Device and Log Information: We automatically collect log data and device information when you access and use the Platform.

C. Information We Collect from Third Parties

• Background Check Services: For Providers, we use third-party services to conduct background and identity verification checks.
• Payment Processors: Our payment partners may provide us with information related to your payment transactions.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and operate the Platform
• To ensure trust and safety
• To process payments
• To personalize your experience
• For customer support
• For analytics and improvement
• For legal compliance
• For marketing and communications

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Between Users: To facilitate a booking, we share certain information between Clients and Providers.
• With Third-Party Service Providers: We work with trusted third parties to perform services on our behalf.
• For Legal Reasons: We may disclose your information to courts, law enforcement, or governmental authorities if required by law.
• In Case of a Business Transfer: If Uven is involved in a merger, acquisition, or sale of assets.

5. Data Storage, Security, and Retention

Security: We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information.

Storage: Your information is stored on secure servers, which may be located outside of your country of residence.

Retention: We will retain your personal data for as long as your account is active or as needed to provide you with services.

6. International Data Transfers

As we expand our operations, your information may be transferred to, stored, and processed in countries other than your own. We will take all steps reasonably necessary to ensure that your data is treated securely.

7. Your Rights and Choices

In accordance with Ghana's Data Protection Act, 2012 (Act 843), you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can update or correct your information through your account settings.
• Right to Erasure (Deletion): You can request the deletion of your account and personal data.
• Right to Object: You have the right to object to the processing of your personal data for marketing purposes.

8. Children's Privacy

The Uven Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on the Platform and updating the "Last Updated" date.

10. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

Uven Tech Ltd
Haatso West Legon
Accra, Ghana
Email: privacy@uven.app
Phone: +233 55 455 0436